14:08 UTC | 07:08 PT
We are happy to advise that the performance issue affecting all pods is now resolved
13:54 UTC | 06:54 PT
We are seeing improvements in all pods and are nearing a resolution to this performance issue
13:35 UTC | 06:35 PT
We are currently rolling back a recent change to mitigate the ongoing performance issue affecting all customers and are seeing improvements
13:17 UTC | 06:17 PT
We are currently investigating an issue affecting general Zendesk performance
During this incident, customers experienced tickets loading slowly or not at all, empty ticket views, business rules not functioning, and the inability to load the Zendesk Support agent interface. This was caused by a database migration that was improperly deployed. Once we pinpointed the cause, our DBA team worked quickly to roll back the change on all affected pods. To prevent this sort of issue from recurring, our DBA team is closely reviewing the database deployment process to ensure that such incompatibilities are not missed, including adding more detailed warning messages to the deployment tools.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.