Course Format: live, virtual instructor-led training (vILT) with presentation slides, demos, exercises, and Q&A
Course Length: 1.5 hours
Course Price: $249
Suggested Prerequisites: none
New to Zendesk Talk? Zendesk Talk Essentials is the right place to start. This course will teach you how your customer service agents can use Talk to improve your customers’ experience via live phone conversations and SMS/MMS. We'll also teach you how to configure Talk, manage greetings and route calls, and cover ways to monitor calls.
By the end of this course, you'll be able to:
- Explain How Agents Use Zendesk Talk
- Add a Number
- Enable a Number for Text Capabilities
- Configure the General Settings
- Manage Greetings
- Configure Your Voicemail
- Enable callback
- Route Calls with IVR
- Analyze Call Activity
- Monitor Live Calls
This course is also available on-demand. Click here for more details.
Note: This vILT course is a standard training offering. If you or your team are interested in learning more about our customized training offerings, please reach out to firstname.lastname@example.org.