10:49 UTC | 03:49 PT
We are happy to announce the incident is now resolved, postmortem to follow
10:06 UTC | 03:06 PT
We are investigating a potential root cause. We will confirm when we know more
09:25 UTC | 02:25 PT
Our operations team are still investigating performance issues on Pod 3, 4, & 14, we will keep you updated
09:04 UTC | 02:04 PT
We are investigating performance issues on Pod 3, 4, & 14, more info to come
A code change to the Zendesk Apps framework caused an infinite loop. This infinite loop caused issues with ticket creation and performance. We have implemented a fix for the bug that triggered the infinite loop and will continue to investigate why the change caused issues with ticket creation and performance issues.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.