Course Format: live, virtual instructor-led training (vILT) with presentation slides, demos, exercises, and Q&A
Course Length: 2.5 hours
Course Price: $249
Suggested Prerequisites: none
- Navigate the Chat Dashboard
- Add Chat Agents
- Accept and Respond to an Incoming Chat
- Setup Your Web Widget for Chat
- Add Agents to a Department
- Setup Operating Hours
- Route a Chat to Agents with a Certain Skillset
- Apply Shortcuts and Triggers
- Access Chat Analytics
This course is also available on-demand. Click here for more details.
Note: This vILT course is a standard training offering. If you or your team are interested in learning more about our customized training offerings, please reach out to firstname.lastname@example.org.