13:05 UTC | 06:05 PT
We are happy to report that the performance issues impacting Pod 7 customers are now resolved.
12:40 UTC | 05:40 PT
We are starting to see improvements with Talk, Help Center and Support. We are continuing to monitor the situation and will update shortly.
12:06 UTC | 05:06 PT
Our Operations team continue to investigate the issues affecting accounts on POD7. We apologise for this inconvenience.
11:33 UTC | 04:33 PT
Our Operations team are working to mitigate the cause of the issues that are affecting POD7 accounts. Thank you for your patience
11:15 UTC | 04:15 PT
We are investigating an issue affecting Talk, Support and Help Center on POD7. More details to follow.
A Redis instance on pod 7 was suffering from intermittent network connectivity issues running on new hypervisors. We attempted to restart Redis and when that did not not resolve the issue, we moved the instance to a new hypervisor which did resolve the issue. To prevent this from happening again in the future, we have upgraded the software of the switch on which the new hypervisors run on.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.