17:30 UTC | 10:30 PT
We are happy to announce that the issue has been resolved by Twilio.
17:20 UTC | 10:20 PT
We have confirmed there is an issue that is currently being investigated by our Talk partner, Twilio: https://status.twilio.com/
17:09 UTC | 10:09 PT
We are experiencing issues with voicemail playback. We are working with our Talk partner to discover the source of this issue.
On July 6, 2017 from 9:17am to 10:17am Pacific Daylight Time, access to Twilio’s Programmable Voice Recordings were not available via the Rest API or Console. This was due to a configuration change to their Recording Storage system that required permissions that had not been granted to the API service. Since the required permissions were not present, the API returned an HTTP 403 Forbidden response, causing attempts to fetch recordings to fail. This in turn blocked Zendesk Talk customers from retrieving any uncached recordings. Twilio's incident report can be found here: https://status.twilio.com/incidents/fdlwdycdw6kt
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.