17:53 UTC | 10:53 PT
Inbound email ticket creation timing is stabilizing. We will provide an update shortly.
17:42 UTC | 10:42 PT
We are starting to see delays in inbound email ticket creation as a result of this issue. We are monitoring the situation closely.
17:19 UTC | 10:19 PT
Performance is improving now across the pods. We are continuing to monitor the situation and will update shortly.
17:17 UTC | 10:17 PT
We are currently investigating performance issues on Pod4 and Pod8 which may also be affecting Talk.
A network issue with an external network provider in our west coast data center impacted Support and Talk performance in pods 4 & 8, as well as the JIRA integration across all pods. The team was able to remediate the network issue, but a spillover effect of the incident was an impact to email processing times and email ticket creation. The mail issue then self recovered and fully stabilized. We are working with our external network provider to identify the root cause and mitigate future occurrences.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.