15:22 UTC | 08:22 PT
The performance issues affecting Pod 6 are now resolved.
15:07 UTC | 08:07 PT
Performance is improving in Pod 6 and the pod is stabilizing. We are continuing to monitor the situation and will update shortly.
14:50 UTC | 07:50 PT
We are investigating performance issues impacting some customers on pod 6. More information shortly.
A hardware disk failure on an elastic search cluster in pod 6 resulted in an elastic search cluster being in a unhealthy state. During this period, search service was degraded and new data was not indexed. Customers experienced slow ticket searches, search on new tickets would not appear and other services that interfaces directly with search service such as Talk and Guide. We took the data node out of rotation and the elastic search service recovered on pod 6. To prevent this from happening again in the future, we will be replacing the failed disk.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.