20:58 UTC | 13:58 PT
The issue affecting Talk and Support on POD 3 has now been resolved.
20:54 UTC | 13:54 PT
We are receiving reports that the issue affecting Support/Talk on POD3 are resolved. Please try refreshing and let us know if this persists.
20:34 UTC | 13:34 PT
We are currently experiencing issues in Pod3 with support and talk. Customers may be experiencing green screens or issues updating tickets.
During this incident, customers on Pod 3 experienced problems creating tickets from email and dropped calls in Talk. An increase in disk I/O in Pod 3 caused a database master to exceed its capacity and overflow on to the root partition. The primary root cause of the issue was a misconfiguration that caused the database master to write to an incorrect library.To resolve the issue, additional disk space was added to the root partition, which allowed services to return to normal. To prevent the issue from recurring, we've corrected that misconfiguration and are putting additional monitoring and metrics in place to catch these types of issues before they become problematic.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.