Certification: Zendesk Support Administrator Certification FAQ Follow

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6 comments

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    Heather R

    Once someone passes the exam, does that make them a ZCA? or CZA? We need to talk about the initials!

     

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    Carol Dibert

    Interesting concept. We haven't thought about adding an acronym as part of the Zendesk certifications but something to consider. We'll discuss further with our Marketing and Creative partners. Thanks for your comment!

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    Amber Martin

    How does the bi-annual recertification work? You have to take the test twice a year and pay each time?

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    Carol Dibert

    Hi Amber! Thanks for calling this out. I have updated the language to biennial (every two years).

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    Amber Martin

    Thanks for clarifying Carol. So you would be required to pay for the re-certification every 2 years?

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    Carol Dibert

    Yes, you repay and take our master exam every 2 years to retain your certification.

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