Certification: Zendesk Support Administrator FAQ Follow

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11 comments

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    Heather R

    Once someone passes the exam, does that make them a ZCA? or CZA? We need to talk about the initials!

     

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    Carol Dibert

    Interesting concept. We haven't thought about adding an acronym as part of the Zendesk certifications but something to consider. We'll discuss further with our Marketing and Creative partners. Thanks for your comment!

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    Amber Martin

    How does the bi-annual recertification work? You have to take the test twice a year and pay each time?

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    Carol Dibert

    Hi Amber! Thanks for calling this out. I have updated the language to biennial (every two years).

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    Amber Martin

    Thanks for clarifying Carol. So you would be required to pay for the re-certification every 2 years?

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    Carol Dibert

    Yes, you repay and take our master exam every 2 years to retain your certification.

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    Daniel Liszka (Edited )

    Hello!

    How can I show my certificate on LinkedIn? I have to link to it, nor any way to associate it with me, and I can't paste my earned logo. What is the best approach for this scenario?

    Thanks for your course @Carol Dilbert, it really helped me accomplish it c:

    Cheers.

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    Carol Dibert

    Hi Daniel! I'm glad the course helped you with the exam! We are working on adding adding a downloadable .PDF certificate and a certification number to our certifications but for now I suggest you just list the certification name, certification authority (Zendesk) and the completed and expiration dates to the certification accomplishment record.

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    Digital Business Managers

    If I fail the exam, would it be another 350 USD to retake, or would there be a discount?

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    Jessie - Community Manager

    Hi there!

    I'm not completely sure what the protocol is in this situation, so I'm going to check on it and find out for you!

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    Carol Dibert

    Hello. There is a 2 week waiting period between exam attempts and the full $350 is required to re-purchase the exam after a failed attempt.

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