16:07 UTC | 09:07 PT
We are now seeing normal delivery times for inbound email and have reached a resolution.
15:54 UTC | 08:54 PT
We are now seeing normal delivery times for inbound email. We will continue to monitor the situation to confirm resolution. Thanks!
15:39 UTC | 08:39 PT
We are still investigating the inbound email delays in POD 7. We will update as soon as we have more information.
15:16 UTC | 08:16 PT
We are seeing reports of email delays affecting POD 7. More information to come.
This incident was caused by connection issues between Zendesk and AWS on one of our internet exchange points resulting in slow uploads/downloads to Amazon S3 buckets in Europe. We contacted AWS and are waiting for their analyses to understand what caused the issue. To resolve the issue, we shut down the peering between Zendesk and AWS and let the traffic converge through the internet instead of the internet exchange point. Once final analysis from AWS is provided, we’ll turn on peering again.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.