START: 00:00 AM PDT / 07:00 AM UTC
END: 04:00 AM PDT / 11:00 AM UTC
Zendesk Support and Chat customers may experience temporary service disruption and degraded performance at some point during the 4-hour maintenance window.
Affected products: Support, Help Center, and Chat
Expected behavior: The Support, Help Center, and Chat interfaces will be unreachable for several minutes, and you and your users may experience slow page loads and sluggish response times for several more minutes thereafter. Inbound and outbound communications will still be queued and processed normally during this period.
Why we're doing this: Zendesk Network engineering is augmenting our network infrastructure to support the ongoing demand of our service. Our intent is to increase connections per second (CPS) for ingress traffic; redirecting inbound connections through a more robust and efficient firewall solution. Zendesk customers may experience brief service disruption and degraded performance during the actual redirection of inbound traffic to our new firewall. We will strive to limit all service impacting events to less than 10 minutes.