START: 8:00 AM PDT / 15:00 UTC
END: 12:00 PM PDT / 19:00 UTC
Zendesk will perform scheduled maintenance which will impact performance for customers on Pods 4 & 8 on Saturday, April 29th, 2017, between the hours of 08:00 AM - 12:00 PM PDT / 15:00 - 19:00 UTC.
Zendesk Support customers will experience a brief service disruption, followed by degraded performance for no more than 10 minutes at some time within the 4-hour maintenance window.
Affected products: Support and Help Center
Expected behavior: The Support and Help Center interfaces will be unreachable for several minutes, and you and your users may experience slow page loads and sluggish response times for several more minutes thereafter. Inbound and outbound communications will still be queued and processed normally during this period.
Why we're doing this: Zendesk Network engineering is augmenting our network infrastructure to support the ongoing demand of our service. Our intent is to increase connections per second (CPS) for ingress traffic; redirecting inbound connections through a more robust and efficient firewall solution. Zendesk customers may experience brief service disruption and degraded performance during the actual redirection of inbound traffic to our new firewall. We will strive to limit all service impacting events to less than 10 minutes.