20:43 UTC | 13:43 PT
We are happy to announce the service incident on pods 5,6,9 has been resolved.
20:10 UTC | 13:10 PT
If you are still experiencing slowness issues, we suggest a browser refresh. We apologize for this inconvenience.
19:52 UTC | 12:52 PT
Performance is improving across pods 5, 6, and 9. Our Ops team is still actively investigating the issue
19:30 UTC | 12:30 PT
We are currently looking into performance issues on Pods 5, 6, and 9.
During a planned virtual machine migration, a missing network configuration caused the migration to fail. This caused a cascade of events that forced us to initiate an unplanned internet routing update. This update forced existing connections to fail and re-establish causing impact but only momentarily. To resolve the VM migration issue and to fail back to our normal routing path, we added the missing network configurations. To prevent this from happening again in the future, we removed this automated internet routing dependency, we will ensure that network configurations are consistent, and we will validate virtual machine hypervisor configurations.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.