21:06 UTC | 14:06 PT
The issues affecting Pod 6 have been resolved. Thank you for your patience.
20:44 UTC | 13:44 PT
We believe pod6 customers should now be seeing an improvement for their affected services.
20:29 UTC | 13:29 PT
We are currently investigating performances issues on POD6, more info to follow.
Upon a deploy of the search service on Pod 6, the latency for the search service showed significant increase. The search service recovered back to normal on its own after the deploy. In order to prevent this from happening again in the future, we will be improving search service health checks after a deploy and identify search service resource usage during a deploy.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.