15:51 UTC | 08:51 PT
BIME services have been restored, our team will continue work to guarantee service stability.
15:32 UTC | 08:32 PT
We are close to a fix for the BIME issues you may be experiencing. Updates will be posted shortly.
14:59 UTC | 07:59 PT
Our team is working on a fix for the BIME issues you may be experiencing. Updates will be posted shortly.
14:32 UTC | 07:32 PT
Our team tracked down the root cause for BIME access issues, and they are working towards a resolution. More info to follow.
14:16 UTC | 07:16 PT
Our engineers continue to investigate access issues for BIME customers. More updates shortly.
13:45 UTC | 06:45 PT
Our team are continuing to investigate issues you may be facing with BIME. More updates to follow.
13:33 UTC | 06:33 PT
We are receiving reports of BIME customers not being able to access their account. More information to follow
A BIME database maintenance error caused BIME to be inaccessible. Our developers worked to restore the database from a previous state, which restored service. To prevent this from happening again in the future, we will be implementing increased controls around the database and increased logs retention.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.