23:16 UTC | 15:16 PT
Services affected by the AWS issue has now been resolved.
22:31 UTC | 14:31 PT
AWS has resolved their ongoing issues. We're continuing to monitor as services are restored.
20:16 UTC | 12:36 PT
We are seeing minor improvements on some services while AWS continues to work on the underlying cause of the issue.
19:27 UTC | 11:27 PT
Updated Service Incident to include the list of services affected by AWS outage.
18:36 UTC | 10:36 PT
We are monitoring and following up with AWS and awaiting restoration of services. We will update once the underlying issue is resolved.
18:24 UTC | 10:24 PT
An AWS outage has caused ongoing attachment issues across Zendesk products. We are continuing our investigation and efforts to remediate.
18:06 UTC | 10:06 PT
We’re receiving reports of attachment issues across Zendesk products and BIME. Investigation is underway.
Issues which may have surfaced as a result of AWS outage (updated 2017-02-28 21:32 UTC)
Attachment upload and viewing problems across products
Chat accessibility issues
BIME accessibility issues
Inbound email delays
During this incident customers experienced outages in various parts the Help Center, Chat, Inbound Email, Talk, Apps Marketplace, and BIME services which were using Amazon S3 hosting. A large-scale outage with Amazon S3 caused services which were dependent on it to experience queue backups, assets and attachments to fail to load, failures in Talk and BIME as well as other products. More information and details can be found in Amazon's summary of the event.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.