02:00 UTC | 18:00 PT
We’ve resolved the issue effecting Zendesk Talk on PODs 5,6,7,9, service is up and running
01:42 UTC | 17:42 PT
We’ve identified the root cause of the Zendesk Talk issue and are currently in the process of resolving.
01:20 UTC | 17:20 PT
We're investigating reports of Zendesk Talk issues affecting Pods 5, 6, 7, 9.
During this incident customers on Pods 5,6,7 and 9 were unable to connect to Talk.
As part of a planned upgrade, two voice API proxy servers became unavailable when they were brought back online with an empty configuration. Taking the servers out of rotation and reloading the configuration resolved the incident. To prevent this from happening again in the future, we plan to implement improvements to logging architecture and performance.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.