09:53 UTC | 01:53 PT
We are happy to advise that the incident affecting customers on pod 3 is now resolved
09:18 UTC | 01:18 PT
We are seeing improvements to the issue affecting all accounts and services on pod 3
09:00 UTC | 01:00 PT
Our operations team continue to investigate an issue affecting all accounts and services on pod 3
08:40 UTC | 00:40 PT
Our operations team are investigating an issue affecting accounts on POD3. More to follow. Thank you for your patience!
Customers were unable to access Zendesk Support on Pod 3. Additionally, Help Center was unreachable and some customers reported dropped calls in Talk. The issue was likely caused by multiple routine maintenance services clashing at the same time. While several potential root causes have been investigated, we believe that the combination of a routine database backup, a feature framework deploy, and intermittent load balancer communication caused the issue. To prevent this from happening again in the future, we've adjusted the scheduling of routine maintenance services so that they are more spread out, to prevent simultaneous events.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.