10:39 UTC | 02:39 PT
The issues affecting search on POD3 have been resolved. Thank you once again for your patience!
10:25 UTC | 02:25 PT
We continue to monitor the search issues affecting accounts on POD3. Thank you once again for your patience!
09:52 UTC | 01:52 PT
We are seeing improvements regarding search on POD3 and we keep on monitoring. Thank you for your patience!
09:36 UTC | 01:36 PT
We are currently investigating an issue affecting search on POD3 accounts. More details to follow.
A subset of customers on pod 3 experienced issues with search results not displaying for content added or updated during the duration of this incident. Investigation determined that a search indexer on pod 3 had failed and was not indexing the new content. Content indexing services were restored after the indexer was restarted. To prevent this from happening again in the future, we are working on improved monitoring and alerts for indexers, and functionality that would allow indexers to self restart.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.