15:54 UTC | 07:54 PT
The delays with incoming emails on Pod 3 have been resolved.
15:17 UTC | 07:17 PT
We continue to monitor the delays affecting inbound emails for Pod3 customers.
14:44 UTC | 06:44 PT
We are seeing improvement with email delays affecting pod 3 customers. We continue to monitor.
14:07 UTC | 06:07 PT
We are working to decrease the delays with inbound emails on Pod 3.
13:52 UTC | 05:52 PT
We're investigating delays with inbound emails on Pod 3 accounts.
Customers reported email ticket creation delays on pod 3. Our operations team identified a backlog of emails being processed due to a huge influx of spam email. We deleted the spam email and email ticket creation recovered. To protect against this type of issue in the future we are working on improved email processing delay notifications and expediting the deletion of spam emails to prevent this from happening again in the future.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.