We are currently following up with our vendor to determine the root cause of this outage.
17:37 UTC | 09:37 PT
We're seeing reports and believe the Insights product is working now again for users.
17:31 UTC | 09:31 PT
We're investigating reports of Insights dashboards not working for customers in all pods.
During this incident customers were unable to access their Insights Dashboards. GoodData reported that at around 9:00 AM PST they ran a hotfix which likely resulted in short synchronization downtime and delays. The incident resolved itself once GoodData’s hotfix finished running.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.