Zendesk Support

Updated the tab font color to make it darker in both active and inactive states. The contrast ratio between the tab title and the tab background color meets ADA web design standards.
Phone number displayed in ticket where a requester has multiple phone numbers is now always the correct, incoming number.
Tickets created via API endpoint /api/v2/channels/voice/tickets.json will now correctly display the requester email address in the ticket header instead of the phone number.

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Zendesk Chat

You can now drag and drop a file attachment to the whole chat panel vs. text box.
Added ability to collapse/expand the visitor list header.

The default value of a selected department in the pre-chat form now updates when the department goes offline.
Fix default chat badge icon not showing up in Firefox.
New top bar app customers will now have their status automatically set to "Online" instead of "Invisible".

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bmetric callbacks uses the bmetric Conversion Platform to help you give visitors to your site an appropriate "nudge" to help them make a decision. By processing information from your Zendesk Support tickets, bmetric callbacks will give you the appropriate action to take when you engage with a customer to help close the sale.

Sharpen Q is a multi-channel CTI system designed to help you handle requests via voice, email, SMS, MMS, livechat, voicemails and callback requests. Integrated with Zendesk, Sharpen Q allows your agents to move seamlessly through support interactions without having to jump between different platforms. View inbound caller information and past interactions from all channel, make and receive calls from the browser, automatically create tickets from any interaction in Sharpn Q.

Moesif is an advanced error analysis tool that helps make debugging your customers' API and app issues easier. View user traces, API history, deep root cause analysis information from Moesif directly while working on a Zendesk Support ticket so your support team has all the info they need to diagnose the issue the customer is experiencing.

SalesSeek is natively integrated Sales and Marketing software that helps give your teams complete visibility over your business. Automatically create contacts in SalesSeek when a customer creates a Zendesk ticket, sync Organization information automatically between SalesSeek and Zendesk, and see a customer's Zendesk Support ticket history directly in SalesSeek so your team has a full and complete picture of the customer before you reach out to them.

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No new updates for Zendesk Talk, Zendesk Support Mobile Apps, and Help Center.